My debit card expired and as everybody does I booked a new one. New card duly arrived. I went to nearby Bank branch for activation of Card (I did not want to try my luck in help lines) but there I was connected to helpline and the person asked me some 20 odd questions, right from My name, mother’s maiden name, nominee’s name, neighbor’s name and what more. At last the most trickiest question. He wanted my cheque number and I did not have the cheque book. So he politely asked me to have a cheque leaf with me next time I call ICICI bank. I was heartbroken and with no other choice left the bank.
Next day I was all geared up and well equipped . I took my cheque book, new ATM card and reached bank. Again I was connected to helpline. This time to my surprise the person asked just 4 questions, no need of cheque numbers and whole list of names.
I remembered their tag line “Hum hai na”(We are here) what for? To confuse the customer? or harass them?